Session Policies
cancellations + no shows
SHYNE Collective will charge a fee to the card on file equal to 50% of the total Session rate for late cancels (within 24 hours of booked Session) and no-shows.
If there is no card on file, the fee will automatically be charged to your next Session.
children in the salon
The Members of SHYNE Collective love children, however, we must ask that you make child care arrangements for all children under six years old.
Your sweet Littles are welcome when they are scheduled for their own Sessions.
We understand that this can be a sensitive issue, however, unattended children can pose a very real safety risk to themselves, our Stylists, and other guests.
Thanks for understanding!
late arrivals
We allow a 10 minute grace period starting at the reserved time, after that Sessions are subject to an automatic reschedule with a no-show fee.
refunds + returns
Services:
Because of the artistic nature of what we do, we cannot offer refunds on services performed. However, we will work tirelessly to ensure you are pleased, by offering a Corrective Session if needed. Please see "Corrective Sessions".
Hair product:
Within 15 days of purchase we will refund the purchase price in the form of a store credit.
Styling Tools:
Within 30 days of purchase we will refund the purchase price in the form of an exchange or store credit only, provided that tools are in their original packaging and undamaged.
All Other Items:
All sales of any item in the Shop at SHYNE Collective are final, including makeup, soap, lotion, hair accessories, etc.
corrective sessions
Upon consultation, Corrective Sessions are provided at no charge. The only qualification is that you call to schedule it within 72 hours of your original Session, and that it will be scheduled with the same Member who provided the initial service.
Corrective Sessions must be scheduled to be performed within 14 days of the initial service, with the original Member. If you believe that they are unable to meet your expectations, an exception may be made for you to see a different Member.
The cause for correction must be determined to be an error on the part of the Member, not a change of mind. In the case of a disagreement, a Corrective Session must be validated by management.
right to refuse service
SHYNE Collective reserves the right to refuse service to anyone demonstrating inappropriate behavior to any Member of our Collective, or to another Guest. Those who create a scene of any sort will be promptly escorted out by building security.
lice
It is against TN State Board of Cosmetology regulation for licensed cosmetologists to knowingly perform any service on clients with the B-U-G. We must protect the entire salon, and our other Guests, and this poses a significant inconvenience and risk.
If it is found that a Guest has the B-U-G at any point in their service, the entire salon is required, per state board, to stop all activity, require the Guest to leave, and shut down to perform a salon-wide sterilization process. This is not only a time-consuming and inconvenient, but costly.