important info

Session Policies

cancellations + no shows

We all know things come up. We know you'd never intentionally no-show, or cancel your reservation only minutes before your Session, but we think there should still be something in writing.

SHYNE Collective will charge a fee equal to 50% of the total

Session rate for late cancels (within 24 hours of booked Session) and no-shows.

This fee will be charged to the card on file. If we do not have a card on file for you, we will automatically charge it to your next Session.

If extenuating circumstances are to blame, please reach out.

At owner's discretion, the fee may be applied to the next Session

if booked within 24 hours of your original reservation.

children in the salon

We simply cannot risk your children's safety, our guests' overall experiences, or the stability of our work environment.

So, your sweet Littles are welcome when they are scheduled

for their own Sessions.

 

The Members of SHYNE Collective love children, however,

we must ask that you make arrangements for child care

for all children under six years old, and not bring them with

you to your own Session.

We intend that our Guests, including mamas and daddies, look forward to their salon visit as personal recharging time,

which requires an overall pleasant experience.

We understand that this can be a sensitive issue, however, unattended children pose a very real safety risk.

We work in an environment filled with very expensive scissors

and sharp razors, harmful (if swallowed/touched) chemicals,

and hotter-than-your-oven curling and flat irons.

Not to mention frequently crazed stylists who may unintentionally run over your children on the way to rinse out a color!

Thanks for understanding!

confirmations + reminders

When you reserve a Session you will receive two confirmations- one email and one text. You will also receive text and email reminders the day before your reservation. 

 

**THIS PHONE NUMBER IS NOT SHYNE COLLECTIVE,

IT IS AN AUTOMATED NUMBER AND WE DO NOT RESPOND TO IT**

 

It is very important that you understand that this is a bot and not a human. The salon number is 423.438.3838, and is the only number at which we can be reached. Please help us out

and save this number as SHYNE Collective in your contacts

(not your Stylist's name).

late arrivals
We do our best to accommodate late arrivals, however, if a Guest is more than five minutes late, the length of the booked Session may need to be adjusted so as to not interfere with following Guests' Sessions. Arriving late has a Butterfly effect, and can cause conflicts for our Members' schedules for the rest of the day. We allow a 15 minute grace period starting at the scheduled time, after that Sessions are subject to an automatic reschedule.

refunds + returns
Because of the artistic nature of what we do, we cannot offer refunds on services performed. However, we will work tirelessly to ensure you are pleased, by offering a Corrective Session if needed. Please see "Corrective Sessions".


SHYNE Collective proudly stands behind all of our retail products and styling tools. Please let us know within 14 days of purchase if you are not satisfied with your product, and we will be happy to refund the full value in the form of a store credit. All sales of tools (blow dryers, flat irons, etc) may be returned within 30 days of purchase, providing they are in their original packaging, for exchange or store credit only. All sales of hair brushes, hair accessories (clips, combs, etc.) & makeup sales are final. No returns and no exchanges.

corrective sessions
We make every attempt to ensure that you are overjoyed with your experience at SHYNE Collective! In the event that you

are not completely satisfied , please let us know within 48 hours after your service has been performed, and we will work

with you toward a solution.


SHYNE Collective stands firmly behind all of our Members' services. If you are dissatisfied with a service that you have received, we are happy to provide you with the opportunity to come back in for us to correct the issue to better reach your goals.

 

Corrective Sessions are scheduled just like regular Sessions and are provided at no charge. The only qualification that we make is that you call to schedule it within 72 hours of your original Session, and that it will be scheduled with the same Member who provided the initial service.

 

Corrective Sessions must be scheduled to be performed within 14 days of the service. After that, your booking will be considered a new Session. In the case that the original Member has no availability, or if you feel that they are unable to get you to your goal, an exception may be made for you to see a different Member.

The cause for correction must be determined to be an
error on the part of the Member, not that you have simply changed your mind (after the service has been performed). In the case of a disagreement, a Corrective Session must be validated by management. You have 72 hours to contact the Salon to receive a complimentary service to adjust any dissatisfaction. 

 

right to refuse service 

SHYNE Collective reserves the right to refuse service to anyone demonstrating inappropriate behavior to any Member of our Collective, or to another Guest. Those who create a scene of any sort will be promptly escorted out by building security.


referral program
We love a good referral! For every newbie you send our way, you will receive $10 toward any service or product you'd like!

 

But wait, there's more: your newbie friend will receive a gift as well!

That's a win-win-win!


gift cards
All gift certificates and gift cards are valid for one full year from date of purchase and must be presented to be redeemed. Copies of cards and certificates are not acceptable forms of payment. Gift cards and certificates are non-refundable and not redeemable for cash.

Please contact SHYNE Collective concerning lost gift card and certificates.


forms of payment
SHYNE Collective accepts Visa, Master Card, Discover, American Express, Cash, Venmo, PayPal, Google/Samsung/Apple Pay. Basically, we take it all.


lice
It is against TN State Board of Cosmetology regulation for licensed cosmetologists to knowingly perform any service whatsoever on clients with the B-U-G. We must protect the entire salon, and our other Guests, and this poses a significant inconvenience and risk.

 

If it is found that a Guest has the B-U-G at any point in their service, the entire salon is required, per state board, to stop all activity, require the Guest to leave, and shut down to perform a salon-wide sterilization process. This is not only a time-consuming inconvenience, but costs hundreds of dollars in products and lost services due to rescheduling Guests.
 

hours of operation

Sunday > closed

Monday > 10-6

Tuesday > 10-6

Wednesday > 10-6

Thursday > 10-6

Friday > 10-4

Saturday > 10-4


parking

We have abundant, metered parking all along Patten Square (have the Park Mobile app at the ready), two lots on Lindsay St, another lot on Georgia Ave, and metered spaces along MLK and Georgia Ave. Needless to say, parking is not a problem here!